Customer Service Representative - Tabanan 2026

Join BFI Finance Indonesia's dynamic team as a Customer Service Representative in Tabanan, Bali. As a key member of our branch operations, you'll collaborate with Insurance Administration and Data Entry staff to manage the initial processing of vehicle insurance claims. This role requires meticulous attention to detail and a strong customer service orientation. You'll be the first point of contact for customers, handling inquiries, complaints, and resolving issues efficiently. Your efforts will directly impact customer satisfaction and the smooth operation of our insurance processes.

BFI Finance Indonesia is a leading financial services provider in Indonesia, offering a wide range of insurance products tailored to meet the diverse needs of our customers. With a strong commitment to excellence and innovation, we strive to deliver superior service and value to our clients. In Tabanan, Bali, our branch plays a crucial role in serving the local community and contributing to the region's economic growth.

In this role, you'll use our in-house claim management system, which includes tools like Salesforce and our proprietary claim processing software. You'll also work closely with our team to ensure that all claims are processed accurately and efficiently. This position offers a unique opportunity to work in a vibrant and dynamic environment, contributing to the success of a reputable financial institution.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and feedback, ensuring timely and satisfactory resolutions.
• Collaborate with Insurance Administration and Data Entry staff to manage the initial processing of vehicle insurance claims.
• Use our in-house claim management system, including Salesforce and proprietary claim processing software.
• Maintain accurate and up-to-date records of customer interactions and claim processing.
• Provide exceptional customer service, demonstrating empathy, patience, and professionalism.
• Assist in training and mentoring new team members to ensure consistent service quality.
• Stay updated with industry trends and best practices in customer service and insurance claim processing.
• Participate in team meetings and contribute to the continuous improvement of our processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or a related role, preferably in the insurance industry.
• Strong interpersonal and communication skills, with the ability to handle difficult situations calmly and professionally.
• Excellent written and verbal communication skills in Indonesian.
• Proficiency in using Salesforce and other relevant software tools.
• Familiarity with insurance claim processing procedures and best practices.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong problem-solving skills and attention to detail.

🛠️ Keahlian

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