Negotiator / Mediator - Customer Relations Specialist

Join Bisalunas as a Negotiator / Mediator - Customer Relations Specialist and play a pivotal role in bridging communication between customers and our online lending platform. This dynamic position requires exceptional interpersonal skills, strategic thinking, and a customer-centric approach to resolve conflicts and ensure customer satisfaction. Located in the vibrant city of Jakarta Selatan, you'll be part of a team that is dedicated to providing seamless and efficient customer service.

In this role, you will be the voice of Bisalunas, using your negotiation and mediation skills to address customer concerns, negotiate loan terms, and resolve disputes. You will work closely with our customer service team and other departments to ensure that our customers' needs are met with the highest level of professionalism and efficiency.

If you are a seasoned negotiator with a proven track record in customer relations, and you are passionate about helping others, Bisalunas offers an exciting opportunity for growth and development in the dynamic and ever-evolving world of online lending.

📋 Tanggung Jawab Pekerjaan

• Act as a bridge between customers and the online lending platform, ensuring clear and effective communication.
• Negotiate loan terms and conditions to meet both the customer's and Bisalunas' needs.
• Mediate and resolve customer disputes and concerns, maintaining a high level of professionalism and customer satisfaction.
• Collaborate with the customer service team and other departments to ensure a seamless and efficient customer experience.
• Stay updated on industry trends and best practices in customer relations and negotiation.
• Provide regular reports on customer interactions and feedback to help improve our services.
• Uphold Bisalunas' values and standards of conduct in all customer interactions.
• Continuously develop and enhance your negotiation and mediation skills to better serve our customers.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in negotiation and mediation, preferably in the financial services or customer relations industry.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.
• Excellent problem-solving and conflict resolution skills.
• Proficiency in using customer relationship management (CRM) software, such as Salesforce or HubSpot.
• Familiarity with the online lending industry and related regulations.
• Ability to work independently and as part of a team in a fast-paced environment.
• Bachelor's degree in a related field, such as Business, Communications, or Psychology.
• Certification in negotiation or mediation is a plus.

🛠️ Keahlian

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