Operations Supervisor (Telco Account) - Remote in Bali

Join Teleperformance, a global leader in customer experience management, as an Operations Supervisor (Telco Account) and drive operational excellence in our dynamic Telco account team! Based in Bali, Indonesia, this remote role offers the perfect blend of professional growth and work-life balance. As an Operations Supervisor, you'll be at the heart of our operations, ensuring seamless and efficient processes that keep our customers satisfied.

In this role, you'll oversee daily operations, monitor performance metrics, and implement best practices to enhance productivity. Leveraging tools like Salesforce and Zendesk, you'll collaborate with cross-functional teams to resolve issues and streamline workflows. This is your chance to make a tangible impact on our operations while growing your career in a supportive and innovative environment.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations and ensure adherence to operational standards.
• Monitor performance metrics and identify areas for improvement.
• Implement best practices and process enhancements to boost productivity.
• Collaborate with cross-functional teams to resolve issues and streamline workflows.
• Provide coaching and mentorship to team members to foster a high-performance culture.
• Leverage Salesforce and Zendesk to manage customer interactions and data.
• Conduct regular performance reviews and provide constructive feedback.
• Ensure compliance with company policies and regulatory requirements.

🎓 Kualifikasi & Syarat

• Minimum 5 years of experience in a supervisory or management role within the telecommunications or customer service industry.
• Proven track record of successfully managing teams and driving operational excellence.
• Strong understanding of customer service operations and CRM systems.
• Proficiency in Salesforce and Zendesk.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make data-driven decisions.
• Certification in project management or a related field is a plus.
• Bachelor's degree in Business Administration, Management, or a related field.

🛠️ Keahlian

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